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Refund Policy

📅Last Updated:January 1, 2025   🏛️TDLR Provider CP206· Ticket Dismissal Texas  🌐 ticketdismissaltexas.com

Our Promise: We offer a 100% money-back guarantee. If you are not satisfied with our course for any reason, we will refund you in full — no questions asked.

Ticket Dismissal Texas stands behind our TDLR-approved online defensive driving course (Provider CP206). The following policy outlines the terms of our money-back guarantee.

 

100% Money-Back Guarantee

We will issue a full refund of your $25.00 course fee when all of the following conditions are met:

  • You request the refund before completing the full 6-hour course
  • Your certificate of completion has not yet been issued
  • Your refund request is submitted within 30 days of your enrollment date

No reason is required. If you are not satisfied, we will refund you.

 

How to Request a Refund

To request a refund, contact our support team:

  • Email: support@ticketdismissaltexas.com
  • Subject line: Refund Request — [Your Full Name]
  • Include: Your name, email address used for enrollment, and enrollment date

We will process your refund within 3 to 5 business days. The refund will be returned to the original payment method.

 

Situations Where Refunds Are Not Available

We cannot issue a refund in the following circumstances:

  • Course completed: You have completed all 6 hours and your certificate has been issued
  • 30-day window passed: Your refund request is submitted more than 30 days after enrollment
  • Court denial: Your ticket dismissal was denied by a court for any reason outside our control. The $25 course fee covers the educational content, not the court outcome.
  • Fraudulent enrollment: Your account was terminated for violation of our Terms and Conditions

⚠️ Important: Confirm your court eligibility before enrolling. A refund is available if you enrolled but later discover you are ineligible — as long as you have not completed the course and you submit the request within 30 days.

Certificate Delivery Fees

The $25 course fee covers email delivery of your certificate. If you selected the physical copy delivery option (email plus printed copy), the additional delivery fee may not be refundable once the physical certificate has been processed and shipped.

Rush email delivery (60-minute option) fees are non-refundable once the certificate has been sent.

 

Payment Processing Timeline

After we approve your refund:

  • Our processing: 1 to 2 business days to initiate the refund
  • Bank processing: 3 to 5 additional business days (varies by bank)
  • Total timeline: Typically 3 to 7 business days from approval
 

Refund Request or Questions?

mail: support@ticketdismissaltexas.com
Phone: (210) 580-6533

Response time: Within 1 to 2 business hours, Monday through Friday